Do you work with housing or residents and consider how to respond to residents who are frustrated with their neighbours, so that the situation does not escalate further and you do not spend your time repeatedly dealing with the issue?
This training is aimed at those whose job involves receiving reports of breaches of the peace. Many of the disturbances reported by residents can be word-of-mouth situations, where traditional problem-solving methods are not effective and an understanding of the principles behind mediation is needed. Mediation training will go through the principles behind mediation so that initial contact with residents is handled in a way that defuses tensions. The most important aspect of receiving situations is to prevent escalation of conflicts and the risk of becoming involved in the conflict itself. The internalisation of the principles is reflected in good customer service and the workload in challenging situations is significantly reduced.
The training provides basic knowledge of the mediative approach, i.e. the way to receive situations so that residents are heard in their experiences and the responsibility for resolving situations remains with the residents themselves. In various conflicts and in word-for-word situations, it is these factors that are key to restoring peace in the home. The training is practical and suitable for customer services, property managers, support workers, board presidents, residents' committees and other bodies and authorities involved in dealing with residents' experiences of disturbance.
